FAQs

Please see a list of questions and answers on this page relating to Bluerock Homes and the house buying process.  Should you not find an answer to your question, please fill in the contact form and we would be happy to help.

Do you provide mortgage advice?
We do not provide direct mortgage advice however we have worked with independent brokers in the past and would be happy to pass on their details if requested.



Can I choose the specification of my home?
We generally offer a range of kitchen styles and colours to choose from if the property has been reserved in advance. If the property has been built, we would choose a modern range and colour to suit the property at hand. All of our kitchens come with branded appliances, quartz worktops as standard. Please contact us for site specific specification details.

Flooring is generally offered as standard where fitted finishes are specified (tiled, wood flooring etc).

A sales advisor will be able to talk you through which options are available and will then arrange a convenient time for you to visit and make any selections.



Do I need to make an appointment to visit?
Our properties are listed with trusted and experienced local estate agents. We would be happy to take your details and forward them onto the agent who will contact you direct to assist and arrange a convenient time to undertake a viewing. Alternatively, you can contact the appointed estate agent directly.



How do I buy a Bluerock Home?
If you have seen a property you are interested in, our appointed estate agent will be on hand to advise whether it is available and confirm the price. They will ask a series of questions to ensure you are in a position to submit an offer. At this time, you will be required to sign the appropriate documents.

If you have any problems meeting deadlines inserted into our arrangement, please inform us immediately. We will do our utmost to accommodate delays but regrettably we may have to put your home back on the market if you are unable to meet your exchange deadline. However, we can sometimes arrange for you to have first choice of future releases.



Do you offer the help to buy scheme?
We do not offer the help to buy scheme currently, however please contact us directly to discuss further as this position may change.



When do I insure my new home?
Your new home is insured by Bluerock Homes until the moment of legal completion. From then on you are responsible for the insurance of both the buildings and its contents.

Your mortgage lender will insist on building insurance. They may recommend an insurer, but you should also be able to shop around for the best deals - please check with your lender on the type and amount of cover required. We can make recommendations through an independent broker if required.

Contents insurance can, in many cases, be included within the building insurance policy. However, you can have separate insurance providers for buildings and contents. It is your choice whether to insure your contents or not.



Can I visit my new home during construction?
We know that you will want to visit your new home during construction as it is an exciting time. We will therefore offer you the chance to visit your new home at suitable intervals depending on the build stage. The Sales Advisor or Site Manager will advise you when you can visit the property.

It is likely that the first occasion will be for the pre-plaster meeting, this is an ideal opportunity to note the location of wires, sockets and pipes before the plasterboard goes on. We’ll let you know a few days in advance, so you can arrange to meet us on site.

During your meeting it may be possible to take some photographs for your reference.

SAFETY
A new home building site is exciting, but it can also be dangerous. Your safety is of prime importance to us. Therefore, we must require that you contact the sales representative before visiting the construction area. We reserve the right to require that you wear appropriate safety equipment such as a hard hat, high vis vest or coat, and boots, and that a member of our staff accompany you during your visit. We also reserve the right to refuse your request to enter the building site if there are any safety concerns.

  • Please observe common-sense safety procedures at all times when visiting:

  • Keep older children within view. Due to safety regulations, no children under 16 are allowed on site

  • Do not walk backwards. Look in the direction you are moving at all times.

  • Watch out for boards, power cables, tools, nails or other building materials that might cause an injury or accident

  • Do not enter any level of a home that is not equipped with stairs and rails

  • Stay a minimum of two metres from all excavations

  • Give large, noisy building machinery or delivery vehicles plenty of room. Assume that the driver can neither see nor hear you



Visiting your new home during the 14 days prior to legal completion:

During the final 14 days prior to your legal completion your new home will be inspected and tested on at least three occasions.

From this 14-day mark we are especially strict about what goes on in your new home. Our aim is to deliver a clean and complete home to you on legal completion day. This means that your home will have restricted access. Only finishing trades and customers are allowed inside.

Should you visit your new home during this period we ask you to note the following:

  • Please do not enter your home without the prior permission of the sales representative

  • Trades may still be working in your home and surfaces may not be dry or finished

  • Please do not place items on surfaces that might be marked

  • Please keep children, other family members and pets under your control. New surfaces and finishes can be easily marked

  • Smoking, eating or drinking in the home is not permitted


How do I report snagging issues after moving in?
At Bluerock Homes, please contact us with any issues you may have. This will then be assessed by our management and site manager and dealt with accordingly. We will always be on hand to help you with any issues.



Does a Bluerock Home come with a warranty?
At Bluerock Homes, we place the highest priority on service and satisfaction, and therefore include a two-year Customer Care warranty.

For extra peace of mind, our new-build homes come with a ten-year warranty from a reputable provider, which covers any structural defects that may appear within the first ten years.

Not found an answer to your question above?
Get in touch.